It was so great working together!
Client Info Guide
Hi! It was so great working together. Thank you so much for trusting me to capture your story.
Here you will find an overview of everything you need to know about now you’ve had your session, plus some helpful tips on printing your images and accessing your online gallery.
Session timeline
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Delivery & Print
Photo reveal day! You will receive your images within 2-3 weeks of your session. You can then access the online print store full of heirloom products.
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Online Gallery
Your photo gallery will remain online for 1 year. During this time you can jump on and order prints and download images at anytime.
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Future Sessions
I would love to capture your family over the years as so much changes! If you would like to book another session, you will receive $100 off any future bookings.
The fun part! ~ Your photo reveal & choosing your images
After your session, I will get to work on culling your images down to the very best of the best (typically around 60 images), then editing those images and getting them up into your gallery. Within 2-3 weeks of your session, I’ll be in touch with your image gallery!
When you get your gallery link, I encourage you to make an event of it! Queue it up on your tv or a large computer screen and gather the whole family around (sound up!)… the first time you see your photos is always the best.
What happens after your session
Backup! Backup! Backup!
Once you’ve decided which images you’d like (if you have the all-inclusive package, you get them all so you can download them all in one go) the process is simple: select the images and use the down arrow in the upper right corner of your gallery – click on that and the system will walk you through the download process. The images will download as a zip file, which you can double-click on to expand. I suggest you make a second copy of the expanded files, then save the two copies to two different locations – I generally recommend that one copy be saved to an easily accessible drive (either on your computer or on an external hard drive) and that the other get saved to the cloud (Dropbox, Google Drive, etc.).
Downloading your files
Once you’ve got your digital files in hand, you are free to print them when, where, and as often as you wish – you can use them to make holiday cards, share on your social media pages or personal blog, etc. The only things you can’t do are related to the resale of your photos or use for commercial/business purposes. For instance, if you authored a book, you’d need additional permission to use one of the photos on the dust jacket, and you wouldn’t be able to enter one of the photos into a contest and win prize money for it. Otherwise, you’ve got free reign.
Copyrights (and wrongs)
Printing images yourself
While everything that I offer in my store is printed in professional labs and guaranteed to be beautiful, I also recognise that you may want to print your images yourself, and thanks to those digital files, you absolutely can! I recommend Fred Snow and RGB Digital for online printing. Be sure to de-select any colour correction options, and be sure to upload the original files you downloaded, not copies. If you choose a cheaper mass-market printing lab, such as Kmart or similar, you will likely find that the images print poorly and the image colours may be very different.
“When you make prints you deepen your relationship with your images and the memories they contain.”
Don’t let your images fade into nothing and be forgotten.
MAKE YOUR MEMORIES TANGIBLE ~ PRINT THEM AND FILL YOUR HOME WITH MEMORIES.
SOME more HELPFUL RESOURCES
On the Blog
FAQs
What if it rains on the session day?
I shoot outdoor sessions in any kind of weather except the rain so I’ll make a call on the session day about rescheduling the session if the rain has set in. We can reschedule the session to the next available date or we can shoot at sunrise or indoors if you are on holidays and the session needs to happen asap.
How long does it take to get our images after the session?
I deliver all of my galleries within 2-3 weeks of a session. You will receive an email from me giving you access to your online gallery of images and a text message just in case you don’t check emails often.
When do I need to pay the full amount?
When you book in, your booking deposit is due to be paid so your date is locked in. The remaining balance of your chosen collection is due 7 days prior to your session. Once you have received your images, you can easily upgrade to another collection if you wish.
What happens if we get sick?
If you or your little ones are sick on the day of the session, I will happily reschedule for another day. Same goes for me, if I’m not well I’ll let you know asap and we will find another date. I’ll never turn up to a session unwell especially if you have a newborn bubba. There is no fee to reschedule your session.
Will you retouch my images / make me thinner / smooth out skin etc?
The quick answer is no. I spend hours editing your images to achieve the look and feel that I love and which is cohesive with my portfolio of images. I remove small blemishes, such as pimples, scratches or prominent bruises but I do not offer any heavy photoshopping or image manipulation. If this is something you would like, a separate quote for high-end retouching will be provided.
It was so great working together and creating these memories for you.
Let’s stay connected
MAMA OF 4, WIFE, PHOTOG, SOCIAL WORKER
If you have any questions, I’m always happy to jump on the phone or help over email.
